The Real Estate Council of Alberta (RECA) is responsible for licensing and setting and enforcing the standards of practice for the real estate brokerage, mortgage brokerage, property management, and condominium management industries. RECA investigates complaints about licensees breaching those standards, and issues discipline when breaches occur. RECA also investigates individuals or companies practicing without a licence.
RECA reviews complaints from a wide range of sources, including consumers, licensees, industry associations, financial institutions, law enforcement agencies, and other regulatory bodies. Additionally, RECA may investigate any information that suggests a potential violation of the rules under its jurisdiction, including the Real Estate Act and Real Estate Act Rules
RECA will only examine complaints that fall under its jurisdiction, meaning matters involving licensees and those providing services that require a licence, and does not investigate matters that relate to the conduct or obligations of a buyer, seller, borrower, lender, renter or landlord.
For more information on how to file a complaint with RECA or to learn more about how we work, we invite you to visit reca.ca